FAQ

A Virtual Private Network (VPN) is an Internet security and privacy tool to anonymize you while surfing the Internet. When you are connected to a VPN server your traffic is encrypted using high level encryption and all network traffic is then passed through the secure server.  A VPN secures your personal information and makes it impossible for your Internet provider to track your online activity. A VPN can enhance your Online experience by:

• Increasing your Online security and privacy.
• Prevent websites from being blocked.
• Allow access to geographically restricted website such as Hulu and Netflix.
• Increase your Internet access speeds.
• Anonymize your Internet traffic when accessing BitTorrent.

VPN Zoom creates a secure environment for everyday web use. Before you log onto the net, you need to establish your VPN connection, which will in turn pass all of your online data (emails, instant messaging, data transfers, online banking and all online browsing) through an encrypted tunnel. This makes it so all 3rd parties, including your ISP (Internet Service Provider); no longer have ANY visibility into your traffic. View an illustration of how a VPN works here.

The VPN Zoom connection client can be found here. We also offer step-by-step setup visual setup guides to help you manually setup VPN service if you choose.

• Free VPN Zoom VPN software
• 100% Online Identity and Data Protection
• Direct access to the fastest VPN Network Worldwide
• Unmetered VPN Bandwidth
• Unlimited Server Switching
• OpenVPN, L2TP, and PPTP Protocols
• 2 Simultaneous VPN Connections
• Friendly Customer Support

The speed of your Internet connection while using a VPN can vary depending on the following factors:

• Your original/default Internet connection speed
• The distance between your location and the VPN server you choose to connect to

The closer you are to your VPN Zoom VPN server of choice, the faster your Internet connection will be. Rest assured that VPN Zoom currently offers the fastest growing Tier-1 VPN network in the world. With servers in over 60 countries worldwide, no matter where you are, you’ll always be near a VPN Zoom server.

Yes, our service works with all of the popular TV and movie websites such as Hulu & Netflix.

Yes. Our service can help to speed up your online gaming connection giving you a competitive advantage.

VPN Zoom can speed up gaming connections because our routing and transit systems are faster than those used by ISPs. We also don’t throttle the way ISPs sometimes do.

Given that you’ll want to be on our routes as long as possible to get the most benefit, you will want to log into the server that is at the closest point to you, not the closest point to the server you are accessing.

Server speed is variable based on the following factors:

• Your location
• The location of the website you want to visit
• The number of people on a server at one time
• The protocol you are using
• What routes you or the server take to your requested content

In general, while this isn’t always possible, it is always best to connect to a server that is close to you and close to your destination. Also, the OpenVPN protocol adds a layer of overhead that makes it slower than PPTP or L2TP. If the connection is not optimal on one server, try another protocol as this might prove to be a better option for you.

All your ISP will see is a secured and encrypted connection to one of our VPN servers. They cannot see the traffic or decipher any of your communication.

In addition to masking your traffic VPN Zoom includes a NAT Firewall for all accounts.

A NAT (Network Address Translation) firewall is a packet filter that helps prevent your computer or mobile device from being exploited by malicious hackers and bot-nets. When connected to VPN Zoom you’re protected from such attacks because unwanted inbound traffic is blocked.

Yes, while some VPN providers might charge extra for this feature VPN Zoom understands the importance of guarding against identity theft, malware and spamming and includes the NAT Firewall at no additional charge.

Yes, for more information about our affiliate program and advertising opportunities please visit our Affiliate / Advertising page.

We do not monitor, record or store logs for any single customer’s VPN activity. For complete details visit our Privacy Policy.

• Free Award Winning VPN software
• 100% Online Security
• No Logging
• Wi-Fi Hotspot Protection
• NAT Firewall
• Hide Behind 14,000+ IPs
• 135+ servers in 60 countries.
• OpenVPN, PPTP, L2TP
• VOIP Support
• 3-day Money Back Guarantee

VPN Zoom has over 135 servers in 60 countries. We are continuously working to expand our network and service. For more information please visit our Global VPN Servers page.

Currently we only offer dynamic IP addresses.

Dynamic IP addresses offer the best anonymity, as your traffic will be spread throughout our thousands of IP addresses instead of one static address.

We offer PPTP, L2TP and OpenVPN connections. For more information please visit our protocol comparison page.

You can connect up to 2 devices at the same time.

Yes. We offer a comprehensive setup guide to help you get our service working with your DD-WRT firmware router.

No. You must be connected to our servers to encrypt your traffic.

You can visit our location information page. If the map shows a different location then were you are located then you are secure.

Yes. If your device supports PPTP, OpenVPN or L2TP protocols you can connect with our service. That includes iPhone and Android based devices.

No you shouldn’t need to change any settings on your firewall. OpenVPN utilizes port 443 and PPTP uses port 1723 which be default should be opened.

A tier-1 VPN provider owns the hardware and directly manages the network. Some VPN services lease equipment in data-centers and don’t have complete control over the network and equipment like VPN Zoom does. We are a true TIER-1 service.

No, we offer a 3 day money back guarantee. Free trials encourage spammers and fraudsters who abuse the network which in turn affects our loyal members.

Yes absolutely, there is no commitment. Simply login to the client area to cancel your service.

New accounts are activated immediately after the first payment is received.

We currently accept Visa, MasterCard, Discover, American Express, PayPal and Bitcoin. Credit cards are securely processed with Authorize.Net, PayPal payments are secured by PayPal.com and Bitcoin payments are processed by Bitpay.com.

VPN Zoom utilizes a special credit card storage method with Authorize.Net. We don’t store any of your billing information on our servers. All information is securely stored at Authorize.Net. For more information on how we secure your data please visit our privacy policy.

You must cancel within 3 days and contact our billing department to request a refund. There are no other conditions. Please view our Terms of Service for more information.