Frequently Asked Questions & Answers

You Have Questions? We Have Answers!

Do you have questions about our service? Our frequently asked questions section contains many different answers to the most common questions we receive everyday. We also offer an extensive knowledge base which is filled with information about everything VPN related.

General Questions

What is VPN? What does it do?
How does the VPN Zoom service work?
Where can I find your software?
What are the benefits of using VPN Zoom?
Will a VPN slow down my internet connection?
Can I watch TV shows and movies behind VPN Zoom?
Can the VPN Zoom service help speed up my online gaming connection?
How does VPN Zoom speed up my connection?
What is the best server for me to connect to for game acceleration?
Why is one server faster than another?
Will my ISP see when I'm connected to VPN Zoom?
How does VPN Zoom protect me from attacks?
What is a NAT Firewall?
Is the NAT Firewall included with my VPN Zoom account?
Do you offer an affiliate service?
What logs do you keep? Do you monitor my activity?
What is included with my VPN Zoom membership?
Where are your servers located?
Do you offer static or dynamic IP addresses?
Are static IPs or dynamic IPs more secure?
What VPN protocols do you offer?
How many devices can I connection simultaneously?
Can I setup my router to work with VPN Zoom?
Is my traffic still encrypted when not connected to your servers?
How can I test to verify that I'm connected?
Can I use my smartphone or tablet device with your service?
Do I need to configure my firewall to allow VPN Zoom access?
What does a TIER-1 VPN provider mean?

Billing Questions:

Do you offer a free trial?
Can I cancel at anytime?
How long does it take for an account to be activated?
What payment methods do you accept?
What are the conditions of the money back guarantee?

Other Question?

If you didn’t find an answer to your question in our FAQ please contact our knowledgeable support staff. They are standing by to help you get setup or answer any questions you may have.

Contact Support