Do you have questions about our service? Our frequently asked questions section contains many different answers to the most common questions we receive everyday. We also offer an extensive knowledge base which is filled with information about everything VPN related.
What is VPN? What does it do?
A Virtual Private Network (VPN) is an Internet security and privacy tool to anonymize you while surfing the Internet. When you are connected to a VPN server your traffic is encrypted using high level encryption and all network traffic is then passed through the secure server. A VPN secures your personal information and makes it impossible for your Internet provider to track your online activity. A VPN can enhance your Online experience by:
- Increasing your Online security and privacy.
- Prevent websites from being blocked.
- Allow access to geographically restricted website such as Hulu and Netflix.
- Increase your Internet access speeds.
- Anonymize your Internet traffic when accessing BitTorrent.
How does the VPN Zoom service work?
VPN Zoom creates a secure environment for everyday web use. Before you log onto the net, you need to establish your VPN connection, which will in turn pass all of your online data (emails, instant messaging, data transfers, online banking and all online browsing) through an encrypted tunnel. This makes it so all 3rd parties, including your ISP (Internet Service Provider); no longer have ANY visibility into your traffic. View an illustration of how a VPN works here
Where can I find your software?
The VPN Zoom connection client can be found here
. We also offer step-by-step setup visual setup guides to help you manually setup VPN service if you choose.
What are the benefits of using VPN Zoom?
- Free VPN Zoom VPN software
- 100% Online Identity and Data Protection
- Direct access to the fastest VPN Network Worldwide
- Unmetered VPN Bandwidth
- Unlimited Server Switching
- OpenVPN, L2TP, and PPTP Protocols
- 2 Simultaneous VPN Connections
- Friendly Customer Support
Will a VPN slow down my internet connection?
The speed of your Internet connection while using a VPN can vary depending on the following factors:
- Your original/default Internet connection speed
- The distance between your location and the VPN server you choose to connect to
The closer you are to your VPN Zoom VPN server of choice, the faster your Internet connection will be. Rest assured that VPN Zoom currently offers the fastest growing Tier-1 VPN network in the world. With servers in over 60 countries worldwide, no matter where you are, you’ll always be near a VPN Zoom server.
Can I watch TV shows and movies behind VPN Zoom?
Yes, our service works with all of the popular TV and movie websites such as Hulu & Netflix.
Can the VPN Zoom service help speed up my online gaming connection?
Yes. Our service can help to speed up your online gaming connection giving you a competitive advantage.
How does VPN Zoom speed up my connection?
VPN Zoom can speed up gaming connections because our routing and transit systems are faster than those used by ISPs. We also don’t throttle the way ISPs sometimes do.
What is the best server for me to connect to for game acceleration?
Given that you’ll want to be on our routes as long as possible to get the most benefit, you will want to log into the server that is at the closest point to you, not the closest point to the server you are accessing.
Why is one server faster than another?
Server speed is variable based on the following factors:
- Your location
- The location of the website you want to visit
- The number of people on a server at one time
- The protocol you are using
- What routes you or the server take to your requested content
In general, while this isn’t always possible, it is always best to connect to a server that is close to you and close to your destination. Also, the OpenVPN protocol adds a layer of overhead that makes it slower than PPTP or L2TP. If the connection is not optimal on one server, try another protocol as this might prove to be a better option for you.
Will my ISP see when I'm connected to VPN Zoom?
All your ISP will see is a secured and encrypted connection to one of our VPN servers. They cannot see the traffic or decipher any of your communication.
How does VPN Zoom protect me from attacks?
In addition to masking your traffic VPN Zoom includes a NAT Firewall for all accounts.
What is a NAT Firewall?
A NAT (Network Address Translation) firewall is a packet filter that helps prevent your computer or mobile device from being exploited by malicious hackers and bot-nets. When connected to VPN Zoom you’re protected from such attacks because unwanted inbound traffic is blocked.
Is the NAT Firewall included with my VPN Zoom account?
Yes, while some VPN providers might charge extra for this feature VPN Zoom understands the importance of guarding against identity theft, malware and spamming and includes the NAT Firewall at no additional charge.
Do you offer an affiliate service?
What logs do you keep? Do you monitor my activity?
What is included with my VPN Zoom membership?
- Free Award Winning VPN software
- 100% Online Security
- No Logging
- Wi-Fi Hotspot Protection
- NAT Firewall
- Hide Behind 14,000+ IPs
- 135+ servers in 60 countries.
- OpenVPN, PPTP, L2TP
- VOIP Support
- 3-day Money Back Guarantee
Where are your servers located?
VPN Zoom has over 135 servers in 60 countries. We are continuously working to expand our network and service. For more information please visit our Global VPN Servers
Do you offer static or dynamic IP addresses?
Currently we only offer dynamic IP addresses.
Are static IPs or dynamic IPs more secure?
Dynamic IP addresses offer the best anonymity, as your traffic will be spread throughout our thousands of IP addresses instead of one static address.
What VPN protocols do you offer?
We offer PPTP, L2TP and OpenVPN connections. For more information please visit our protocol comparison
How many devices can I connection simultaneously?
You can connect up to 2 devices at the same time.
Can I setup my router to work with VPN Zoom?
Yes. We offer a comprehensive setup guide to help you get our service working with your DD-WRT firmware router
Is my traffic still encrypted when not connected to your servers?
No. You must be connected to our servers to encrypt your traffic.
How can I test to verify that I'm connected?
You can visit our location information
page. If the map shows a different location then were you are located then you are secure.
Can I use my smartphone or tablet device with your service?
Yes. If your device supports PPTP, OpenVPN or L2TP protocols you can connect with our service. That includes iPhone and Android based devices.
Do I need to configure my firewall to allow VPN Zoom access?
No you shouldn’t need to change any settings on your firewall. OpenVPN utilizes port 443 and PPTP uses port 1723 which be default should be opened.
What does a TIER-1 VPN provider mean?
A tier-1 VPN provider owns the hardware and directly manages the network. Some VPN services lease equipment in data-centers and don’t have complete control over the network and equipment like VPN Zoom does. We are a true TIER-1 service.
Do you offer a free trial?
No, we offer a 3 day money back guarantee. Free trials encourage spammers and fraudsters who abuse the network which in turn affects our loyal members.
Can I cancel at anytime?
Yes absolutely, there is no commitment. Simply login to the client area
to cancel your service.
How long does it take for an account to be activated?
New accounts are activated immediately after the first payment is received.
What payment methods do you accept?
We currently accept Visa, MasterCard, Discover, American Express, PayPal and Bitcoin. Credit cards are securely processed with Authorize.Net
, PayPal payments are secured by PayPal.com
and Bitcoin payments are processed by Bitpay.com
What are the conditions of the money back guarantee?
You must cancel within 3 days and contact our billing department to request a refund. There are no other conditions. Please view our Terms of Service
for more information.